FAQ & Return Policy
Can I edit or cancel my order?
Once an order is placed, we are unable to make any changes. This includes address changes, pattern or item change requests, and order cancellations. If you need to return or exchange an item in your order, please wait until your order arrives and create a return or exchange as soon as you receive it.
Items may occasionally be cancelled by our system if there was an issue with the order or in low-stock situations. If an item from your order is cancelled, you will receive an email that will explain the reason for cancellation. You will not be charged for any cancelled items.
How much is shipping?
All orders have a flat ground rate of $5 if no discount code is presented.
Special Shipping Notes:
Additional processing time is required for orders that include personalization, regardless of which shipping method you choose.
When can I expect my order?
Depending on your location and carrier volume, standard shipping can take between 2-9 business days for your package to arrive (does not include holidays and weekends).
Please note, orders will be processed within 3 business days. We do not process or ship out on Saturdays or Sundays.
We'll send an email with tracking information as soon as it ships. This will provide you with specifics on its arrival.
We’re committed to getting your order to you as quickly as possible. Sometimes during peak volume periods (holidays and sales), we do occasionally experience shipping and processing delays. Please know that we’re working as hard as we can to pack up and ship your order.
Return Policy
The return package must be postmarked back to us within 14 calendar days of delivery in order to receive a refund.
However, if something went wrong upon arrival or initial use, please reach out to Customer Service at info@agapelove.us.
Non-returnable items (unless otherwise noted):
- Sale items marked as final sale
- Bedding and blankets
- Apparel (hats, headbands, t-shirts, socks)
- Personalized items
If you're unsure whether your purchase is eligible for return, please email info@agapelove.us with your order number for further assistance.
How does Agape Love vet its suppliers?
We do our best to ensure we are supporting companies and specifically products that are mostly or completely made in the USA. We also prioritize businesses that are Christian- based, Woman-Owned, and not selling directly on Amazon! If you have a business in mind that we should consider stocking, please email us at info@agapelove.us.